Refund Policy
Last updated: October 21, 2026
💡 Our model protects you first: most of our work is pay-after-delivery. You approve the work in your client portal before the matching payment is due — so in most cases there is nothing to refund, because you have not paid for work you haven't seen.
If something isn't as agreed
- Tell us within 7 days of a milestone's delivery — in your portal chat, on WhatsApp or by email.
- We will revise or re-do that milestone free of charge until it matches what was agreed.
- If we still cannot deliver the milestone as agreed, you will not be charged for it, and any amount already paid for that milestone will be refunded.
Cancellations
- Amounts paid for milestones not yet delivered are refundable in full if you cancel.
- Milestones already delivered and approved by you in the portal are not refundable — approval confirms the work was accepted.
- Free stages (free setup + trailer, free design preview, free demo) involve no payment and therefore no refund.
How refunds are processed
Request a refund via your portal chat, WhatsApp or [email protected]. Approved refunds are returned to your original payment method within 7–14 business days.